Here at Rowe we understand that when your pet is ill it can be an upsetting time. That’s why we are here to help you – not just in getting your pet the right course of treatment, but also to understand the financial impact that this may have.
The first time you see one of the Rowe Referrals vet team your pet will have a full veterinary assessment and then the vet will offer the best treatment plan and an estimate of the expected costs.
If your pet is insured, we are happy to deal directly with most insurance companies if the estimated treatment is going to be over £400. There is a charge of £40 for this service. We will need to see your up to date insurance certificate, and ask that you fill out a Financial Services Agreement form for our records which includes leaving us with card details and your national insurance number. Unfortunately we are currently not able to do direct claims if your policy is underwritten by E and L or Perfect Pets.
If your pet is insured but the treatment is under £400, or if you would prefer not to do a direct claim, we will ask for you to pay in full at the time of the consultation but we will send off your claim form to your insurance company for you with the relevant invoices. There is no charge for this service.
Insurance policies vary widely and offer different levels of cover. All of them will ask that you pay a fixed excess at the beginning of the treatment, but some also ask for you to pay a co-payment towards the treatment cost that can be as much as 50%. Please look carefully through your insurance policy before coming to see us so that you don’t get any nasty surprises!
If you have any questions or are concerned at all about the cost of your pet’s treatment, please speak to one of the Rowe Referrals Team on 01454 521000 and we will offer support and guidance.