For Pet Owners

Information and advice for pet owners

If you have been referred to Rowe, your vet will have made the decision for your pet's treatment to continue with us. At Rowe we have a number of highly qualified clinicians and specialist equipment which allows us to carry out more detailed investigation and procedures that may not be available at your own practice.

Information for clients with pet insurance

Here at Rowe we understand that when your pet is ill it can be an upsetting time. That’s why we are here to help you – not just in getting your pet the right course of treatment, but also to understand the financial impact that this may have.

The first time you see one of the Rowe Referrals vet team your pet will have a full veterinary assessment and then the vet will offer the best treatment plan and an estimate of the expected costs. 

If your pet is insured, we are happy to deal directly with most insurance companies if the estimated treatment is going to be over £400. There is a charge of £40 for this service. We will need to see your up to date insurance certificate, and ask that you fill out a Financial Services Agreement form for our records which includes leaving us with card details and your national insurance number. Unfortunately we are currently not able to do direct claims if your policy is underwritten by E and L or Perfect Pets. 

If your pet is insured but the treatment is under £400, or if you would prefer not to do a direct claim, we will ask for you to pay in full at the time of the consultation but we will send off your claim form to your insurance company for you with the relevant invoices. There is no charge for this service. 

Insurance policies vary widely and offer different levels of cover. All of them will ask that you pay a fixed excess at the beginning of the treatment, but some also ask for you to pay a co-payment towards the treatment cost that can be as much as 50%. Please look carefully through your insurance policy before coming to see us so that you don’t get any nasty surprises! 

If you have any questions or are concerned at all about the cost of your pet’s treatment, please speak to one of the Rowe Referrals Team on 01454 521000 and we will offer support and guidance. 
 

Information for clients without pet insurance

Here at Rowe we understand that when your pet is ill it can be an upsetting time. That’s why we are here to help you – not just in getting your pet the right course of treatment, but also to understand the financial impact that this may have.

The first time you see one of the Rowe Referrals vet team your pet will have a full veterinary assessment and then the vet will offer the best treatment plan and an estimate of the expected costs.

We ask for payment at the time of consultation or discharge if you pet is staying for treatment - we will inform you of the cost of the consultation at the time that the appointment is booked but please note this will not include any procedures or medications. A full statement outlining the costs of the treatment that your pet has received can of course be given to you.

If you have any questions or are concerned at all about the cost of your pet’s treatment, please speak to one of the Rowe Referrals Admin Team on 01454 521000 and we will offer support and guidance.

Local Area Information

Rowe Referrals has a large on-site car park at both the Bradley Stoke and Wotton-Under-Edge locations. 

For details of where we are, please see the Contact Us page.

If your pet is staying with us for a few hours or even a few days, the following information may be of interest to you.

Places to eat and drink in Bradley Stoke

The Hollow Tree – located just across from the hospital car park.

Costa Coffee – Located in the Willow Brook Centre, Bradley Stoke, a 5 minute drive away. 2A, Willow Brook Centre, Savages Wood Rd, Bradley Stoke, Bristol BS32 8BS.

Vee’s Kitchen – Located a 5 minute walk from the hospital in 4 Pear Tree Rd, Bradley Stoke, Bristol BS32 0BQ.

The Mall at Cribbs Causeway is just off Junction 17 of the M5 – you can find a wide variety of shops and restaurants here - BS34 5DG.
 

Accommodation

Double Tree by Hilton Bristol North - 01454 201144 Located in Aztec West a 5 minute drive away.

Travel Lodge Bristol Filton - Concorde Roundabout, Hayes Way, Patchway, Bristol BS34 5GN • 0871 559 1883 Located in Aztec West a 5 minute drive away.
 

What happens once you've been referred to us?

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For more advice or info, please do not hesitate to contact our Bradley Stoke Hospital on 01454 521000 or eyes@rowevetgroup.com.