Referrals Administrator x 2 - Bradley Stoke

Position 1 

Mondays - Wednesdays 9am - 6pm and Fridays 12pm - 6pm (There is some flexibility if more hours are preferred)

Position 2 

Mondays - Thursdays 9am - 6pm

Plus 2 bank holidays per year and possibly some weekend work in the future for both positions.


Duties:

Answering telephone and monitoring emails

Receiving enquiries & details of cases from referring vet practices

Liaising with clinicians

Contacting clients to arrange appointments

Carrying out administration relating to cases

Dealing with insurance

Skills & Qualities:

Literate and numerate with excellent computer skills

Professional, caring telephone manner providing a welcoming & knowledgeable interface for referring vets and reassuring but authoritative communication with owners.

Organised and methodical with the ability to prioritise and be flexible in a dynamic environment

Independent, self-motivated, resilient, able to work as part of the Referrals team and to work alone once trained while fitting into the team.

Job Title
Referrals Administrator x 2 - Bradley Stoke
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